Privacy Policy
Last Updated: October 15, 2025
1. Overview
TMH Innovations LLC ('TMH Innovations,' 'we,' 'our,' or 'us') provides marketing-automation systems and related services to U.S. business owners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit tmhinnovations.com, interact with our communications, or use our products and services. By using our website or services, you agree to this Policy.
2. Information We Collect
We collect information directly from you and through automated technologies, including:
• Contact Details: Name, email address, phone number, business name, job title.
• Account Information: Login credentials, billing details, Stripe payment data (tokenized; we never store full card numbers).
• Communications Data: Messages you send via forms, live chat, SMS, or AI chatbots.
• Usage Data: IP address, browser type, device info, pages visited, time on site.
• Cookies & Tracking: We use cookies, pixels, and similar tools (Google Analytics, Google Tag Manager, Meta Pixel, and GoHighLevel tracking scripts) to measure traffic, improve performance, and deliver retargeting ads.
• Affiliate Links & Tracking: We may include affiliate links to third-party products or services we use or recommend. When you click an affiliate link, the third-party site may place a cookie or use another tracking method to attribute a purchase or referral to us. These cookies are controlled by the third-party affiliate program, not TMH Innovations.
• Client Customer Data: If you are a TMH Innovations client using our systems, we may process information about your customers (review requests, messages, appointments, etc.) strictly under your direction.
3. How We Use Information
• Automated Systems & AI Processing: Certain services provided by TMH Innovations utilize automated systems, including artificial intelligence, to assist in responding to customer inquiries, managing communications, and improving user experience. TMH Innovations reviews and monitors automated outputs to ensure compliance with applicable law.
We use the information we collect to:
• Provide, maintain, and improve our services and software platforms.
• Process payments and manage billing through Stripe.
• Communicate with you about products, updates, and support.
• Send marketing messages by email or SMS (with your consent or as permitted by law).
• Deliver AI and automation functions within GoHighLevel and integrated tools.
• Detect and prevent fraud or misuse.
• Comply with legal requirements and enforce our Terms of Service.
4. Controller vs. Processor Roles
When TMH Innovations processes information on behalf of its business clients (for example, through GoHighLevel systems, AI chat, or SMS tools), TMH Innovations acts as a data processor under the client's instructions. Each client remains responsible for ensuring that its own collection and use of customer data complies with applicable privacy laws.
• Controller: We act as a Data Controller for our own marketing and customer data (collected from our website or sales activity).
• Processor: When you use our systems to collect or message your customers, we act as your Data Processor on your behalf. In those cases, you are responsible for obtaining any required consent from your customers.
All client data is stored securely within the GoHighLevel platform (operated by HighLevel LLC), with industry-standard encryption and access controls.
5. Legal Bases for Processing
We process information under legitimate business interests, contract performance, consent, and legal obligation where applicable. Examples include fulfilling service requests, sending transactional messages, and marketing to business contacts who have shown interest in our services.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies for remarketing and retargeting purposes through platforms such as Google Ads, Meta, and LinkedIn to display relevant advertisements based on prior website visits.
We use cookies and pixels to recognize returning visitors and analyze usage patterns. Cookies may be set by TMH Innovations or third parties (Google, Meta, etc.). You can control cookies through your browser settings or use industry opt-out tools such as:
• https://optout.aboutads.info
• https://www.networkadvertising.org/choices
Some tracking cookies may also come from third-party affiliate networks we partner with for product recommendations or affiliate programs. These cookies are used only for link-tracking and commission attribution, not for direct advertising. You can disable them through your browser settings if you prefer.
Disabling cookies may limit some features of our site or tracking-based advertising.
7. Marketing Communications
We follow CAN-SPAM and TCPA (A2P 10DLC) requirements. By providing your mobile number or email, you consent to receive communications from us and our platform. You may opt out at any time by replying “STOP” to SMS messages or request help by replying “HELP” or by clicking 'Unsubscribe' in emails. Message and data rates may apply, and message frequency may vary depending on account activity or service updates. We do not sell your contact information to third parties.
8. Sharing Information
We may share information with trusted service providers who help us operate our business, such as but not limited to:
• Website Hosting Service Providers
• Cloud Computing Services
• Data Analytics Services
• Data Storage Service Providers
• Payment Processors
• GoHighLevel LLC (software infrastructure)
• Performance Monitoring Tools
• Product Engineering & Design Tools
• Twilio Inc. / LC Phone (SMS & voice delivery)
• User Account Registration & Authentication Services
• Google LLC (email, analytics, and storage)
• Ad Networks
• Retargeting Platforms
• Mailgun Technologies, Inc. (email delivery)
These partners are bound by confidentiality and data-protection obligations. We DO NOT sell or rent personal information.
9. Data Retention
We retain personal data as long as necessary for business, legal, or compliance purposes, including record-keeping, audit, or dispute resolution needs. When data is no longer required, it is securely deleted or anonymized.
10. Data Security
All data is stored and processed on secure U.S.-based cloud servers, primarily through GoHighLevel and Google.
We implement administrative, technical, and physical safeguards to protect information against loss, theft, or unauthorized access. While no system can be 100% secure, we use industry-standard encryption and access controls to reduce risk.
11. Your Rights & Choices
You may request to review, update, or delete your personal information by contacting us at [email protected]. We will honor all reasonable requests as required by U.S. law. To opt out of email or SMS marketing, follow the instructions in the message or contact us directly.
12. Children's Privacy
Our services are intended for business use by adults (18 and older). We do not knowingly collect information from children.
13. Changes to This Policy
We may update this Policy periodically. When we do, we’ll revise the 'Last Updated' date at the top and publish the new version on our website. Your continued use of our services after changes take effect means you accept the updated policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] or at:
TMH INNOVATIONS LLC
1101 Westfield Ct W
Indianapolis, IN 46220
United States